FAQ
Welcome to the DIY Craftys FAQ page! Here, you’ll find answers to some of our most frequently asked questions. If you have any other inquiries, feel free to contact us at info@diycraftys.com.
1. What products do you offer?
At DIY Craftys, we offer a wide range of craft supplies, including art kits, tools, materials, and accessories for DIY enthusiasts. Whether you're into knitting, painting, scrapbooking, or other creative projects, we have something for everyone.
2. How can I place an order?
To place an order, simply browse our website and select the products you wish to purchase. Once you're ready, proceed to checkout where you can enter your shipping and payment information. You’ll receive an order confirmation email once your order is placed successfully.
3. What payment methods do you accept?
We accept various payment methods for your convenience, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
4. Is my payment information secure?
Yes, we use secure encryption methods to ensure that all payment transactions are safe. We work with trusted third-party payment processors to protect your payment information.
5. Can I change or cancel my order?
Once your order has been placed, we start processing it quickly to ensure timely delivery. If you wish to cancel or modify your order, please contact us immediately at info@diycraftys.com. We will do our best to accommodate your request before the order is dispatched.
6. How can I track my order?
Once your order has been shipped, you will receive an email with tracking details (if applicable). You can track your order through the shipping carrier's website or contact us for assistance.
7. Do you ship internationally?
Currently, we offer shipping within the country. We are working on expanding our international shipping options, so please stay tuned for future updates.
8. How long will it take to receive my order?
The delivery time depends on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and shipping takes anywhere from 12-15 business days for standard delivery. You’ll receive an email with tracking details once your order has been dispatched.
9. Can I return or exchange an item?
Yes, we accept returns on most items within 30 days from the date of purchase. To initiate a return or exchange, please contact us at info@diycraftys.com. Please refer to our Refund Policy for more details.
10. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us as soon as possible at info@diycraftys.com. We may ask for photos of the damaged item and will assist you with either a replacement or a refund.
11. Do you offer gift cards?
At this time, we do not offer gift cards. However, we’re always looking for ways to improve our services, so check back for future updates!
12. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at info@diycraftys.com. We aim to respond to all inquiries as quickly as possible, typically within 1-2 business days.